SERVICES & PRICES
Independent Dyson and robot vacuum care, with the work and price agreed before we begin.
CHOOSE YOUR SERVICE
Choose a service, or tell us what’s happening and we’ll help you choose. We agree the work and price with you before proceeding.
REPAIR ASSESSMENT
$25
Diagnosis — credited toward an approved repair.
Not starting, losing suction, failing to charge, or a brush that won’t spin? Tell us what’s happening.
The $25 diagnosis fee covers checking the problem. We quote the repair work and any replacement parts afterward.
Request a repairLIGHT CLEANING & CHECKS
$35
A lighter clean of the bin, brush, and exterior, plus basic performance checks.
Full internal disassembly, repairs, and a full accessory deep clean are separate. Filter care follows the model’s requirements; washed parts must dry before use.
Request a refreshFULL CLEANING
A thorough clean of the vacuum and its standard accessories, including internal parts where appropriate.
Gen5, V16 Piston Animal, PencilVac, and other Dyson models: request an individual quote. Not sure of the model? Tell us what you know and we’ll help identify it.
Scratches and permanent damage may remain. Other models, unusual contamination, or additional work are quoted before proceeding. Parts and transport are separate.
Request a deep cleanBATTERY TESTING
A standard check looks at charging, operation, and visible fault indicators. If battery performance is a concern, ask for an extended test: a full charge, a timed run under recorded conditions, and a recharge before return.
An extended runtime test is arranged separately, with any additional charge agreed first. It reports measured runtime rather than a certified battery-health percentage.
REGULAR MAINTENANCE
Ask about monthly, every-two-month, or quarterly maintenance refreshes, based on your use and your vacuum’s condition. A full internal clean is only recommended when needed.
Tell us your preferred interval in your request. Visits are arranged individually and paid per visit; requesting information does not start a subscription.
Cleaning can restore suction lost to debris and reduce trapped odors. Results depend on the cause; damaged or contaminated parts may need replacement.
RUBBER SEALS
Deep cleaning includes inspecting rubber seals. A rubber-protectant finish is applied only where compatible with the seal material and the model, with suitability checked before treatment.
Worn or damaged seals may need replacement. A protectant finish does not repair cracks or guarantee a longer lifespan.
APPEARANCE · $10 ADD-ON
An optional service to improve the appearance of suitable plastic surfaces. We check the material and condition first.
Results may vary. Scratches, cloudiness, and permanent damage may remain. This $10 add-on is separate from your repair or cleaning service.
Ask for plastic refinishingFULL DEEP CLEAN
Care for the parts you see—and the suitable internal parts you don’t.
Suitable internal components are taken apart to reach trapped dust.
Built-up debris is removed from the bin and accessible crevices.
Hair and debris are cleared from suitable brush-head components.
Suitable air passages are checked and cleaned.
Care follows the model’s requirements. Worn parts may need replacement.
The vacuum is reassembled and tested, with a standard battery check.
The work depends on your model and its condition. Washed parts must dry before use. Repairs, replacement parts and plastic refinishing are separate.
Request a deep cleanHONEST ADVICE
If fixing it doesn’t make sense, we’ll tell you.
We weigh the condition, parts availability and repair cost with you. You approve the work and price before we begin.
Ask about your vacuumJUST A FEW HELPFUL THINGS
Wait for your confirmed visit and drop-off instructions before coming over.
FROM OUR WORKSHOP
Examples of internal deep cleaning and the separate plastic refinishing add-on. Backgrounds are edited; original photos are linked where available.
Dust removed from the mesh screen during an internal deep clean.
View original photo
View original photoResults depend on the model and condition.
Request a deep cleanAn example of cosmetic plastic refinishing. This optional $10 add-on is separate from cleaning.
View original photo
View original photoResults may vary. Scratches and permanent damage may remain.
Ask about plastic refinishing
WORK THAT DOESN’T SUCK.
Clear coverage for the work we perform. Choose a service below to see what’s included.
Repairs performed by That Suucks are covered for 60 days against problems directly related to the original repair or workmanship. If the same issue returns during that period, bring the vacuum back and we’ll inspect it and make the covered repair right.
This guarantee applies only to the original repair and parts supplied by That Suucks as part of that repair. It isn’t coverage for the whole vacuum or every problem that might happen afterward. Battery coverage is explained separately below.
It doesn’t cover unrelated failures, new problems, normal wear and tear, new clogs or blockages, accidental or liquid damage, misuse, damage from improper maintenance, or consumable items unless specifically stated otherwise.
For example: if we repair your cleaner head and your battery later fails, the battery issue is a different problem.
We may need to inspect the vacuum before deciding whether a concern is reasonably related to the original repair and covered by this guarantee.
Different problem? We’ll still happily take a look, explain what’s going on and offer a new repair if needed.
If you notice a cleaning-related concern after your deep clean, let us know within 7 days and we’ll make it right.
This applies to the quality of our cleaning work. A deep clean does not provide a mechanical warranty for the vacuum, and this guarantee does not cover new dirt, clogs or blockages that develop after cleaning.
Our refurbished vacuums are carefully inspected, cleaned, repaired as needed and tested before sale. If a covered functional issue related to the refurbishment develops within 60 days, contact us and we’ll inspect it and make the covered issue right.
This is limited coverage for refurbishment-related issues. It does not promise that every component of a used vacuum will last for a particular amount of time. Batteries have separate terms.
It doesn’t cover normal wear, misuse or improper use, accidental or liquid damage, new clogs or blockages, cosmetic wear after purchase, or consumable items unless specifically included.
We inspect the concern to determine whether it is related to our refurbishment and covered by this warranty.
A new replacement battery follows the warranty specifically provided for that part, or the written battery warranty we provide at the time of service.
A used or original battery does not come with a runtime guarantee unless we specifically state one. The general repair guarantee and refurbished-vacuum warranty do not automatically guarantee battery runtime or performance.
Parts supplied by That Suucks are covered only when directly part of the original repair and within the applicable repair guarantee period. Batteries follow the separate terms above.
A longer manufacturer or supplier warranty applies only when that specific new part qualifies. We’ll explain any applicable coverage separately; a longer warranty is not automatic.
Accessories and consumable items are covered only if specifically stated.
Something doesn’t seem right? Tell us what’s happening so we can take a look.
Contact That SuucksGOOD TO KNOW